Refund and Returns Policy
Effective Date: January 14, 2025
At Fitness Products Shop, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we are here to help. Please carefully review our Refund and Returns Policy for guidance on how to return items and request a refund.
1. Eligibility for Returns
We accept returns for products within 30 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and with all original packaging and tags intact. Certain items such as personal hygiene products, customized items, and sale products may be ineligible for return due to health and safety regulations.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at info@fitnessproductsshop.click with your order number and details of the product(s) you wish to return.
- Return Authorization: After contacting us, we will provide you with return instructions and a Return Authorization (RA) number.
- Return Shipping: You will be responsible for the cost of return shipping, unless the item is defective, damaged, or the wrong item was shipped. Please make sure to pack the item securely and include the RA number with the return.
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If your return is approved, we will process your refund to the original payment method. Refunds are typically issued within 5-10 business days after we have received and processed the returned product.
Please note that shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., defective items, incorrect shipments).
4. Exchanges
At this time, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@fitnessproductsshop.click. We will provide instructions for returning the damaged or defective item and issue a full refund or replacement at no additional cost to you. Please provide clear photos of the damage or defect to expedite the process.
6. Non-Returnable Items
The following items are non-returnable:
- Products that have been used or opened (unless defective)
- Personalized or custom items
- Gift cards
- Clearance or final sale items
7. Contact Us
If you have any questions or need assistance with the return or refund process, please reach out to us:
Email: info@fitnessproductsshop.click
Phone: (702) 321-2001
We are here to ensure that you have the best shopping experience with Fitness Products Shop. Thank you for shopping with us!